Privacy Policy

We collect information you give us directly when you place an order or message us on WhatsApp, including:

• Your name, phone number, and WhatsApp number
• Your delivery city and address, and destination country (Liberia or Ghana)
• Your order details — the items you request, quantities, and your barrel's contents
• Your preferred payment method and payment confirmation details (for example, a Mobile Money transaction reference or bank wire confirmation)
• The messages, photos, and videos you send us on WhatsApp — including the barcode-verified packing and weigh-in footage we send back to you

We do not currently use cookies, web analytics, or advertising trackers on shipova.co. If that changes, we will update this policy first.

• To build your barrel, calculate your automated landed quote, and confirm your order
• To communicate with you about your order, quote, and shipment status over WhatsApp
• To arrange freight, customs clearance, and local dispatch to Monrovia or Accra
• To process and verify Mobile Money, bank wire, or card payments
• To provide customer support, including escalating your request to a human teammate when needed
• To keep the accounting, customs, and shipment records we're required to keep

We share the minimum information necessary with:

• Freight carriers and customs brokers, so your barrel can clear customs and reach you
• Payment partners (including MTN Mobile Money and Telecel Cash) and banking partners, to process and confirm payment
• Meta / WhatsApp, since WhatsApp is the platform that carries our conversation — their own privacy policy also applies to messages sent through WhatsApp
• Law enforcement or regulators, only when we're legally required to

We do not sell your personal information, and we do not share it with third parties for their own marketing.

We keep order, payment, and shipment records for as long as needed for accounting, customs, and legal recordkeeping purposes. We keep your WhatsApp conversation history to support your current and future orders and to improve our service.

We use reasonable technical and organizational measures to protect your information, and access to customer and order data is limited to authorized Shipova staff who need it to do their job. No method of storage or transmission is completely secure, and we can’t guarantee absolute security.

You can ask us to access, correct, or delete the personal information we hold about you — subject to records we’re required to keep for accounting, customs, or legal reasons. You can stop receiving messages from us at any time by telling us so on WhatsApp. To make a request, message us on WhatsApp.

Shipova operates between the United States, Liberia, and Ghana. By using our service, you understand that your information is processed in the U.S. and shared with partners in your destination country as needed to deliver your barrel.

Shipova’s service is intended for adults placing bulk purchase orders and is not directed at children under 18.

We may update this Privacy Policy from time to time. We’ll update the “Last updated” date above when we do. Continuing to use our service after a change means you accept the updated policy.

Questions about this policy or your information? Message us on WhatsApp.